Analyzing the best enterprise-level eCommerce platforms: BigCommerce vs Shopify Plus

So, you’ve started doing business online with the help of an eCommerce platform designed for small businesses, but it looks like the number of sales you are getting is growing rapidly. What can a merchant do in situations like this? The most logical solution is to opt for an enterprise-level eCommerce platform. BigCommerce vs Shopify Plus is the most common search phrase when people are looking for platforms of this kind. Keep in mind that when we say BigCommerce we mean BigCommerce Enterprise in this case.

When a business starts growing fast, the owner and managers of that business will have to be prepared to overcome many challenges and problems. One of these problems might be an unsuitable platform. The good news is that you can avoid these problems right away by choosing a new platform. Our suggestion is to check Shopify Plus and BigCommerce Enterprise because these platforms have proven to be helpful. For instance, Shopify Plus is used by famous brands like The Economist and Gymshark while BigCommerce Enterprise is the choice made by Skullcandy and many other businesses.

If you are still not sure which option you should choose, our recommendation is to read our article where we will compare some of the most important characteristics and features of these solutions.

Scalability

One of the reasons why most business owners are choosing these platforms in the first place is the opportunity to scale their businesses without any hassles. When your business is scaling, you are not just handling new and more clients, but in many cases, you are expanding your business operations in different countries. What is interesting to mention is that Shopify-powered stores are offering their products in more than 180 countries around the globe. They had sales worth billions of dollars. On the other hand, BigCommerce users are selling in an impressive number of countries too (more than 150), but they have five times less income. These facts alone won’t mean much without learning more about some other features related to these platforms.

Safety and security

The good news is that Shopify Plus and BigCommerce Enterprise come with a PCI DSS 3.2 Level 1-compliant infrastructure. In other words, if you use any of these two solutions, you can rest assured that your clients will be protected against credit card frauds and breaches. You don’t have to worry about your responsibility if something goes wrong.

Themes and design

Selecting a good theme can be one of the most important steps to the creation of a successful eCommerce site. Once again, both Shopify Plus and BigCommerce Enterprise won’t disappoint you because they have many different themes in their offer. When you use a theme like this, you don’t need to worry about the design of your website. After selecting a few things, you are good to go.

It’s worth mentioning that Shopify Plus is slightly better compared to BigCommerce Enterprise at least when it comes to themes. One of the main reasons for that is the fact that they have been on the market for a longer period of time. They also have an incredible crew of designers which has created dozens of attractive, modern themes. It doesn’t matter in which category your enterprise-level business belongs, we are sure that you can find an adequate theme with the help of Shopify Plus. What’s surprising is that Shopify premium themes are slightly cheaper compared to BigCommerce’s themes. Of course, you can find free themes on both BigCommerce and Shopify.

Applications/Integration

When your business starts making sales and generating more income, you will find small manual tasks more time-consuming. Instead of spending countless minutes on technicalities like this, reputable eCommerce platforms like BigCommerce and Shopify Plus let users rely on apps and integrations that can speed up and automate the process.

Shopify Plus provides access to more than one thousand applications and integrations for different purposes. They also provide specially designed applications as well as automation tools that are created for fast-growing retailers like Launchpad, Shopify Flow, etc. With the help of these tools, users can reorder inventory automatically and remove sold out products automatically too.

There’s no doubt that BigCommerce Enterprise has a lot of applications in its offer, but their number is way lower. The management of BigCommerce claims that apps like this can slow down the speed of any website and that’s why they have decided to use more native features. According to many Shopify Plus users, they have not experienced any problems with the loading speed on their sites as a result of an increased number of activated apps.

Customer support

Shopify Plus features a huge team of professionals – solutions engineers, consultants, merchant success managers, and launch engineers. These professionals are available 24 hours a day, 7 days a week. You can use live chat, email or phone to contact them. Users can expect decent customer support from BigCommerce Enterprise too – 24/7 customer support. If you are a large merchant, BigCommerce Enterprise will offer priority support with access to senior tech support teams which are available in less than one minute.

Hosting

As for hosting, Shopify Plus and BigCommerce Enterprise are hosted SaaS providers. In other words, they represent cloud-based solutions that don’t require much development work.

Final thoughts

Most experts agree that Shopify Plus and BigCommerce are two leading eCommerce platforms for enterprise-level users. These two platforms are excellent for big brands and merchants with high volumes of sales that are interested in growing their business fast. Businesses that belong to any category can take advantage of these eCommerce platforms.

But, even though they have a lot of things in common, they also have some unique properties. For instance, Shopify Plus is a year older compared to BigCommerce Enterprise. It also offers access to more applications, integrations, automation tools, themes and experts (customer support). So, far, it looks like the guys from BigCommerce Enterprise are looking for ways to keep up with Shopify Plus. Given that the price is similar, it seems that Shopify Plus is a better choice for most businesses.

Shopify vs BigCommerce: The Ultimate Comparison